FREQUENTLY ASKED QUESTIONS (FAQ) ?

What is the advantage of an electric bicycle?

The biggest advantage of an electric bicycles that it provides eco friendly transportation and gets people back into bicycle riding again by making it significantly easier physically. An electric bicycle is perfect for short distance commuting. Electric bicycles are also very fun to ride. Pedaling is optional ! You can save a lot of money by commuting to work or school and not have to pay for gas. If you are looking for a really fun hobby, ebiking is it!


How can I order?

You can order directly from our website via PayPal. PayPal is secure and takes all major credit cards and tracks each order.


How far can I go on a battery charge?

15-20 miles is generally the maximum range customers get riding solely on electricity. There are certain factors that apply when it come to range. It all depends on your riding style (throttle usage) and weight of the rider. Pedaling can help increase the range beyond 30 miles. 


How long is the battery charging time?

It takes 3-4 hours to recharge if you completely drain the battery from full to empty. The shorter the trip you take, the less charge time.


What's the difference between the 36 volt and 48 volt battery packs?

Generally 36 volt battery packs will get riders a max speed of 20 mph. A 48 volt battery will give riders a boost with a max speed of 25 mph (depending on weight). Speed and distance mostly depends on weight of rider and riding style (throttle usage). The 48 volt battery pack will also get you a little more distance than 36 volt. A 48 volt battery also helps you flow better on streets with heavy automobile traffic. Most of our competitors only offer 36 volt ebikes. We offer both voltage levels.


Why ride an ebike instead of a regular bicycle?

Their is a huge advantage to riding an electric bike over a regular bike!
With a regular bike you have to pedal the entire time along with being tired and sweaty. Or you can cruise on electricity and feel great.. You can cut your commuting time in half by riding an electric bike. Pedaling is optional with ebikes. You can still get exercise on an electric bike pedaling as much or as little as you wish. Riding full electric is a so much fun too! Its a great conversation starter with your friends


How "Green" and eco-friendly is an ebike?

An electric bicycle is one of the most energy efficient means of transportation on the planet! It costs around $0.04 in electricity to charge the battery to ride 30 miles. We base this off current utility electricity rates. With an electric bike no gas is needed, no oil needed, and no pollution or CO2 is released into the atmosphere. No nasty smells of gas engines either. An electric bike is even more efficient that a regular bicycle. Yes, the power to charge the battery might come from a fossil fuel power plant, but the amount of energy used from those power plants is very small.


Is an ebike street legal?

Yes, as long as it has working pedals, motor is under 750 watts per federal law. Check with your local municipality for any further laws. It is the riders responsibility to follow any new and all electric bike laws in the area they ride. 


What is the delivery time to receive my electric bike?

Delivery time is normally between 10 business days for orders. This is mostly due to the time it takes for battery testing. The battery packs that come with our bikes do not sit in a warehouse and are freshly built. The wait time also depends on our inventory and shipping /delivery distance of the customer. We keep in close contact with our customers and keep them informed of their order and delivery status.


Is there any maintenance I need to do?

Just normal routine bicycle related maintenance like checking air tire pressure, lubricated chain, gear and brake adjustments, etc is the responsibility of the owner. A flat tire and other bike related adjustments can be changed by the rider, or at a local bicycle shop. Make sure keep the battery charged as often as possible, and always recharge after riding. This helps keep the battery fresh and extends the life cycle.


Can I ride in the rain?

Rain is not a issue because the electric components are sealed. Just make sure to wipe down the bike to prevent rusting.


Can I modify the bike or make changes?

Making any modifications to the electrical components voids the warranty and can be hazardous. Customers can add other items to their bikes like baskets, lights, etc.


What if I need repairs in the future?

After the 6 month warranty period has expired we are still able to help. We have individual parts on hand. If a part needs to be replaced the customer will have to cover the cost of the replacement part. We make sure our customers can get back to riding again as quickly as possible. Just shoot us an email.


What is the warranty/return policy?

We offer a 14 day return policy from the time of delivery. This gives customers enough time to experience the bike and what it can do. The customer can then make a decision to keep the bike or send it back to us. Any returned bikes must be returned in good working condition with no damages.  We work with the customer to get them the part they might need to replace. We also offer a 6 month warranty on electric components and battery packs (excluding any damaged or shorted packs). After the warranty period we can still sell replacement parts if needed.


Do you ship internationally?

Yes, we ship internationally. Shipping to Europe and Japan is an additional $500 paid through Paypal, and takes 4 weeks for delivery. This is the international freight shipping cost and time for the size and weight of our bikes. Any import duties will have to be paid by the buyer.

Copyright 2020 USA Electric Bicycle Company LLC